FAQ

1) Do you ship internationally?

Yes, please see our Shipping & Return page. Some brands and items are excluded from International Shipping.

 
2) Do you have a physical store I can visit?

Actually we don't have a physical store.  If you are in Montréal, QC area and want to stop by, just contact us prior and we will setup a meeting with you. 

 
3) When will I get my stuff?

TORKmoto currently ships from Montréal, QC - Canada and, in some cases will ship items direct to you from a vendor. Orders are typically processed same day, and each item will show the expected time to process and ship out. Most items ship same or next day and are marked as such. Some items may take longer to ship out and they will be clearly marked as such. All items will show availability information both on the product page (once you select size/color) and on the shopping cart page.
We have found one of the reasons customers have been so happy with us is that they get their stuff fast!
You will typically receive a shipping notification email within 24 hours of your order shipping (note that an order may consist of multiple packages shipped from different locations in the country) which will include your tracking numbers. By logging in, you can also retrieve your tracking information and past order history.
In some cases, one item will ship out before the rest of the order is ready to ship, or an order will be held so that the items can be consolidated into one shipment. See our Shipping Policies for full details.
Please note: TORKmoto reserves the right to request additional information to verify your order. Your order may need to be placed on hold and/or canceled until the order can be verified. We do this to protect the identity of our customers so that we can provide a safe online experience.

 
4) When will you charge my credit card?

When you place an order, an authorization is put on your card for the amount of your order. Your credit card is not actually charged, however, until your items actually ship and tracking information is available. There is one exception to this. For items marked as a "Pre-Order," we will charge your card for the full amount of the order upon order confirmation. The reason for this is because with pre-orders that can last for 1-3 months or more, by the time the product is ready to ship the credit card information may no longer be valid. By charging up front this is no longer an issue and we can ship orders as soon as they come available. If a Pre-Order needs to be canceled prior to product shipment, we will issue a 100% credit to the credit card.

 
5) Is my credit card information safe if I place an order online?

Absolutely. We use the latest security and encryption technologies to make sure your information stays private!  

 
6) Can I use a Gift Card (from Visa/Mastercard/AMEX/Discover) on my purchase?

Gift Cards of this variety typically cannot be authorized for online purchases as they are formatted differently than standard credit/debit cards. That said, PayPal specifically designed a system to help online retailers deal with the inability to secure a standard Prepaid Gift Card transaction. Customers are able to associate Prepaid Gift Cards from Visa/Mastercard/AMEX/Discover as payment sources for their PayPal accounts. Please visit the PayPal landing page "How To Pay With Prepaid Gift Cards". Using this system, you can place an order on our site with the aforementioned Prepaid Gift Cards via PayPal.

 
7) I can't add items to my shopping cart, see my shopping cart or access My Account.

TORKmoto requires your web browser to accept cookies and to have java script turned on in order to access certain areas and functions of our website, such as the shopping cart and my account sections. Make sure you have the most up date version of your web browser.

 
8) What does my Order Status mean?

Order status allows customers to see where in the order fulfillment process their orders currently stand. Orders can be modified or canceled only while their status is listed as "Order Received." Once an order has been marked as "Order Processed," it cannot be canceled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.

 
9) How can I tell if an item is in stock?

Stock and availability information will be shown once you have selected a size / color when viewing a product. This information will also be shown on the shopping cart page and in your order confirmation email.

 
10) How do I know what size to get?

Most of our brands have a size chart, size charts links are in the info section of the top menu. For additional information, it may be useful to look up the product brand's web site, or better yet, contact us!

 
11) What if my item doesn't fit?

We try to have a very lenient return policy. We understand that every jacket, helmet, etc., may fit a bit differently and it can be difficult to buy that item on the Internet and be sure it fits correctly. See our Return Policy for details

 
12) What about closeouts? Can I exchange if it does not fit?

Yes you can! See our Return Policy for details. Closeout returns and exchanges are handled the same way as any other item.

 
13) Does TORKmoto sell Gift Certificates?

Online Gift Certificates will be available to purchase soon.

 
14) Does TORKmoto Price Match?

No

 
15) Does TORKmoto offer discount codes or coupons?

Occasionally, yes.

16) Does TORKmoto charge sales tax?

As required by law, orders shipping to Canada are subject to applicable sales tax. Orders shipping to any other Country will not be charged sales tax. 
    

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